2/21/11 - 2/23/11 Ugh phones

On Monday, Becky had started teaching me about how to answer phones. I had been on the phones before, but only to call nurses or other clinics. I had never answered a phone call from a customer. [D] I was absolutely terrified the first time I answered. Luckily, I got a nice person who was very patient with me. From then on, I was a little more confident in picking up the phones. [F] But one time, I had a call from a nurse asking to get a new prescription for her patient. I had no idea that I was supposed to pass the phone onto the pharmacist, so I was confused and talking to one of the techs before they realized my mistake. They immediately had me transfer the line to a pharmacist. [D] A little embarrasing, but no harm done. [F] On Wednesday, I was working the whole time on inputing prescriptions, figuring out insurance issues, and answering phones. [D] Although I really do hate answering phones, it's good that I got shoved into doing it the first time, and now it's just a learning process like every other job I have around the pharmacy. [A]